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US Art Frames

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we accept returns under the following conditions:

  1. Return Window: You may request a return within 30 days of receiving your item.

  2. Condition of Item: Items must be returned in their original condition, unused, and in the original packaging. Any signs of wear or damage may result in a partial refund or denial of the refund.

  3. Return Shipping: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  4. Refund Process: Once we receive the returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

  5. Non-Refundable Items: Custom orders, personalized items, and digital products are non-refundable unless they arrive damaged or defective.

  6. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will work with you to resolve the issue, including offering a full refund.

Contact Us
If you have any questions or need assistance with a return, please contact us at allen.usart@gmail.com . We are here to help and want to ensure your satisfaction with our products.

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