Refund policy

Last updated: October 28, 2026

Returns
You can return a standard-size frame within 30 days of the date it was delivered.
To be accepted, a returned frame must be:
• Unused, with no holes, nails, hooks, or wire added
• Free of scratches, dents, or chips in the moulding
• Returned with all its parts, including the glass or plexiglass, mat, backing board, and hardware
• Packed in its original box and packing materials, or packed just as securely
We inspect every return when it arrives. If a frame comes back damaged or missing parts, we may reduce your refund or decline the return.

Custom-size frames
Frames made to a custom size or design in our frame builder are built to order and cannot be returned or exchanged. If a custom frame arrives damaged or defective, or isn't what you ordered, see "Damaged, defective, or wrong items" below.

Restocking fee
A 10% restocking fee is taken out of the refund for every returned frame.

Return shipping
You are responsible for sending the frame back to us and for paying the return shipping. We recommend a tracked, insured shipping service, because we can't issue a refund for a return that is lost or damaged in transit. Original shipping charges are not refunded.

How to start a return
1. Email us at armaan.usart@gmail.com within 30 days of delivery with your order number and the frame you want to return.
2. We will reply with the return address and instructions.
3. Ship the frame back and send us the tracking number.
Please contact us before shipping anything. Returns sent without first contacting us will not be accepted.

Damaged, defective, or wrong items
Please check your frame as soon as it arrives. If it arrived damaged or defective, or you received the wrong item, email us within 7 days of delivery with photos of the frame and the box. We will replace it or refund you, with no restocking fee and no return shipping cost to you.

Exchanges
If you'd like a different size or finish, contact us. We will handle it as a return of the original frame (with the 10% restocking fee) and a new order for the one you want.

Refunds
Once we receive and inspect your return, we will email you to let you know whether it was approved. Approved refunds, minus the 10% restocking fee, go back to your original payment method. Your bank or card provider may take a few extra days to post the refund.
This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
Questions about a return? Email armaan.usart@gmail.com or see our contact information page.